Shipment Policy

Effective Date: January 6, 2025

At Quirkynapo, we aim to provide timely and reliable shipping for all of our customers. Our Shipment Policy outlines the terms and conditions related to the delivery of products purchased from our website. By placing an order with us, you agree to the following terms.

1. Shipping Locations

We currently offer shipping within the United States and select international locations. If you are located outside of the U.S., please check if we ship to your country during the checkout process.

2. Processing Time

  • All orders are processed within 1-2 business days of receiving payment, excluding weekends and holidays.
  • Orders placed after 3:00 PM EST or on weekends/holidays will be processed the next business day.
  • We strive to ship your order as quickly as possible, but please note that processing times may vary during peak seasons (e.g., holidays, sales events).

3. Shipping Methods

We offer a variety of shipping options to suit your needs. Available shipping methods include:

  • Standard Shipping: Estimated delivery time of 5-7 business days within the U.S.
  • Expedited Shipping: Estimated delivery time of 2-3 business days within the U.S.
  • Next-Day Shipping: Available for urgent orders, with an estimated delivery time of 1 business day.
  • International Shipping: Delivery time varies based on the destination country (usually 7-14 business days). International orders may be subject to customs duties, taxes, or fees, which are the responsibility of the customer.

Shipping costs will be calculated at checkout based on the shipping method selected and your delivery address.

4. Shipping Costs

  • Free Standard Shipping: We offer free standard shipping on orders over a certain amount. Please check our website for the current minimum order value for free shipping.
  • Shipping Fees: For orders under the free shipping threshold, shipping fees will apply and are calculated during checkout.
  • International Shipping Fees: Additional charges may apply for international orders, and customers are responsible for any customs duties, taxes, or other fees required by their country’s customs department.

5. Order Tracking

  • Once your order has shipped, you will receive a tracking number via email.
  • You can use the tracking number to track your shipment’s progress directly on the shipping carrier’s website.
  • Please note that it may take up to 24 hours for tracking information to appear in the carrier’s system.

6. Shipping Delays

While we strive to ensure timely delivery, please note that shipping delays can occur due to unforeseen circumstances such as weather, carrier issues, or customs delays for international shipments. We are not responsible for delays caused by third-party shipping carriers or customs procedures.

7. Address Accuracy

  • Please ensure that your shipping address is correct and complete at checkout. We are not responsible for delays or misdeliveries caused by inaccurate or incomplete addresses.
  • If you notice an error in your shipping address, please contact us immediately at info@quirkynapo.com or +1 717-583-3782. We will do our best to correct the issue before shipment, but we cannot guarantee changes once the order has been processed.

8. Lost or Damaged Packages

  • In the unlikely event that your package is lost or damaged during transit, please contact us within 7 days of the delivery date. We will assist you in resolving the issue with the carrier or arrange for a replacement.
  • If the package is marked as “delivered” but you did not receive it, please check with your neighbors or local postal service before contacting us. We may require you to file a claim with the carrier.

9. International Shipping

  • For international orders, the customer is responsible for any customs duties, taxes, or fees that may apply.
  • Shipping times for international orders may vary based on the destination country and any potential customs delays.
  • We are not responsible for customs clearance or any additional delays caused by customs processes.

10. Order Cancellations

  • If you need to cancel or modify your order, please contact us as soon as possible at info@quirkynapo.com or +1 717-583-3782.
  • We can only cancel or modify orders that have not been shipped. Once an order is shipped, it cannot be canceled or altered, but you may return it after delivery according to our Return and Refund Policy.

11. Contact Us

If you have any questions about shipping, tracking, or delivery, please feel free to contact us:

By placing an order on our website, you agree to the terms outlined in this Shipment Policy. We are committed to ensuring a smooth and reliable shipping experience for all of our customers. Thank you for shopping with Quirkynapo!