Refund and Returns Policy

Effective Date: January 6, 2025

At Quirkynapo, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your shoes, we offer a straightforward refund and returns policy to make the process as easy as possible.

1. Returns Eligibility

You may return your unworn, unused, and undamaged shoes within 30 days of receiving your order. To be eligible for a return, the shoes must be in their original condition, including the original packaging. Items marked as final sale or personalized are not eligible for returns.

2. How to Return

To initiate a return, please follow these steps:

  • Step 1: Contact our customer service team at info@quirkynapo.com or call us at +1 717-583-3782 to notify us of your intention to return the items.
  • Step 2: Our team will provide you with a return authorization and instructions on how to send the items back.
  • Step 3: Pack the shoes securely in their original packaging, including any tags and accessories, and ship them back to the address provided by our customer service team.

3. Refund Process

Once we receive and inspect your returned items, we will process your refund. Refunds will be issued to the original payment method. Please allow 5-10 business days for the refund to reflect in your account, depending on your bank or payment provider.

4. Exchanges

If you wish to exchange your shoes for a different size or style, please contact our customer service team. We will assist you in selecting the correct size or product, and once we receive your returned items, we will ship the exchange to you.

5. Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in cases where the return is due to an error on our part (e.g., wrong item sent). We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of returned items.

6. Non-Returnable Items

Certain items are non-returnable, including:

  • Sale items marked as final sale
  • Custom or personalized products
  • Gift cards

7. Damaged or Defective Items

If your items arrive damaged or defective, please contact our customer service team within 7 days of receipt, and we will provide instructions on how to return or exchange the item for a replacement or refund.

8. Contact Us

If you have any questions or need further assistance with the return or refund process, please feel free to contact us at:

We are here to help and ensure that your shopping experience with Quirkynapo is smooth and hassle-free!